FAQs

Magic Planet Card:

What is the Magic Planet Card Number?

Your Magic Planet card number is the eight or ten digit code printed on the back of your Magic Planet card, before the * symbol and three numbers.

Maf Card with RFID English versionMaf Card with RFID Arabic version

Maf Card English versionMaf Card Arabic version

How many cards should one person have?

You can have as many Magic Planet cards as you want, depending on your family size and your preference.

Now, with the new website update, you can link all the cards that are registered to your mobile or even the ones that are not linked.

Now, with the new website update, you can link all the cards that are registered to your mobile or even the ones that are not linked.

We even offer new card purchase from our site, for users who do not have Magic Planet Cards or are interested in buying additional cards.

Why buy Magic Planet Cards online?

Users who purchase cards online can also enjoy the one-time online offer of the double reload, ranging from AED 50-300. When you top up online, you can get the same amount as a bonus.

Now, with the new website update, you can link all the cards that are registered to your mobile or even the ones that are not linked.

Why do I have to register my card with my mobile number?

Registering your card with your mobile number prevents you from losing the data that is stored on the card, which means that all your Play Points, card balance, e-ticket balance, and history can be transferred to a new card if you need a replacement.

It’s also easier to link all the cards that are registered with your mobile online. When trying to link existing cards, the website will show you the full list of cards that have already been linked to the mobile number.

How do I create my Magic Planet account and link my cards?

Easy! You just need to click on ‘Create Account’, create your own profile and password, enter your birth date and select the ‘Link Existing Cards’ option.

After selecting the option, you will be asked to enter the mobile number that you have registered at the Magic Planet store so the system can search for all the cards linked to that mobile.

If you enter a wrong number or non-registered number, then the system will prompt you to enter the card number so it can search for that instead.

The card will be shown, and you will have to enter a CVV number as well as the cardholder name.

Once successfully added, the users will be able to see all the cards under ‘My Profile’.

If you do not have a card with us, no need to worry as you can still create an account and purchase a new one online. After the purchase, you can visit the nearest Magic Planet Store to collect your new card.

  • Your card balances
  • Online top-ups
  • Your e-tickets
  • Play Points and Play Point history
  • View Redemption Stores items
  • Card blocking in case stolen/lost

What benefits will I get by having an Online Account?

When you create your account online, you can have access to all your card(s) details, and everything will be available for you at a click of a finger. You can have access to the below benefits:

  • AED 50 bonus added to your card:
    • You can select the card that you want to add the bonus to
  • Check your card(s) balance for:
    • Available Credit balance
    • e-Ticket balance
    • Play Point balance
  • Online top-ups:
    • One-time double reload offer
    • Ability to top up all your cards
  • Online transaction history
  • View Redemption Store items
  • Card blocking in case stolen/lost

Can I use my card in any Magic Planet store?

You can use your Magic Planet card in any stores in the country the card was issued from. If your card was issued in the UAE, for example, you would only be able to use it in UAE Magic Planet stores.

I received a Magic Planet card through free games, where and how can I use it?

You can use your Magic Planet card in any store, but only in the country it was registered in. Unfortunately, it will not be valid for redemption or merchandise games.

Balance Top Up:

How can I top-up my card balance?

We’ve made topping up your card easier and more rewarding than ever before, thanks to our online top-up system. You can gain extra bonus points by topping up through your online account, and logging on means you no longer have to queue in-store. You can still top-up by visiting a Magic Planet store, however, or by using one of our self-service kiosks.

How long do my balance and bonus balance last?

The cash balance on your cards is valid for 6 months, while your bonus balance last for 60 days. For Play Points Card holders ( Silver, Gold & Platinum) , the validity of the cash is 1 year. Cash credit is utilized first followed by bonus credit.

How much is the minimum amount that I can top up online?

You can top up any amount you wish online.

Magic Planet Online Profile:

How do I create my Magic Planet account and link my cards?

Easy! You just need to click on ‘Create Account’, create your own profile and password, enter your birth date and select the ‘Link Existing Cards’ option.

After selecting the option, you will be asked to enter the mobile number that you have registered at the Magic Planet store so the system can search for all the cards linked to that mobile.

If you enter a wrong number or non-registered number, then the system will prompt you to enter the card number so it can search for that instead.

The card will be shown, and you will have to enter a CVV number as well as the cardholder name.

Once successfully added, the users will be able to see all the cards under ‘My Profile’.

If you do not have a card with us, no need to worry as you can still create an account and purchase a new one online. After the purchase, you can visit the nearest Magic Planet Store to collect your new card.

  • Your card balances
  • Online top-ups
  • Your e-tickets
  • Play Points and Play Point history
  • View Redemption Stores items
  • Card blocking in case stolen/lost

What can I access with my Magic Planet profile?

Your Magic Planet profile gives you access to:

  • The card top-up system
    • One-time double reload offer - if you top up from AED 50 to 300, you will get the same amount as a bonus
    • The bonus can be credited to one card per account
  • Balance checks
    • Play Points
    • Card Balance
    • e-Ticket
  • Online transaction history
    • Play Points balance
    • Play Points transaction history
  • Account Setting:
    • Updating your email and phone number
    • Updating your profile image
    • Changing your password
  • Redemption Store:
    • E-Ticket Balance
    • Redemption Store Items list

What happens if I forget my Password?

If you forget your password, there is a ‘Forgotten My Password’ link you can follow.

What happens to my profile if I get a new Magic Planet Card?

When you receive a new card from Magic Planet, it will be linked to your account through your mobile number and your profile will automatically be updated with the new card number, without you losing any of your balance or Play Points.

What happens to my profile if I get a new Mobile Number?

If you change your phone number, you can simply log on to your online profile and follow the links to your account settings, where you can update your contact details.

Can I register the card I get during Magic Planet promotions?

Yes, you can now link any promotion card after you use it at Magic Planet.

Lost or Stolen Card:

How can I block a lost or stolen card?

The easiest way to block a card which has been lost or stolen is by logging on to your online profile and selecting the option to block your card. If you do not have a Magic Planet account, then you will need to visit us in-store and request to have your card blocked.

How can I request a replacement card?

To apply for a replacement card, you will have to visit us in-store. We are currently developing a way of requesting card replacements online.

Quick Top Up

Do I need to have an account to use Quick Top-Up?

No, for Quick Top-Up you do not have to have a Magic Planet account, you can just click on Quick Top-Up, add your card, select the package and pay.

Buying New Card

Can I buy a new card even if I do not hold a Magic Planet card?

Yes, you can always buy a new card after creating a Magic Planet account, even if you do not currently hold any Magic Planet cards.

How can I get my newly purchased Magic Planet card?

After buying a card online, you can visit any Magic Planet store to collect the new card. All you need to do is present the confirmation email that contains 16 digits.

Magic Planet Play Points (Loyalty Reward Program)

What are Play Points?

Play Points are earned through the Magic Planet rewards or loyalty scheme. For every 1 AED spent, you will receive one Play Point.

Who can earn Play Points?

Everyone is entitled to earn Play Points. Once you’ve earned 1,500 points, you will automatically be upgraded to Silver tier membership and will receive a message inviting you to collect a welcome pack from your nearest Magic Planet store. The same thing will happen when you earn Gold or Platinum membership. The welcome pack includes your upgraded Magic Planet card and rewards.

How many tiers are there to the Magic Planet loyalty scheme, and how many points do I need?

There are three levels of membership – Silver, Gold, and Platinum. In order to unlock each new tier, you will need:

How long are the Play Points valid for?

Any points you earn are valid for one year, and to keep your membership level, you should maintain your points throughout the year.

When will I be upgraded to the next tier?

Once you reach the number of points you need to access the next tier, your membership will automatically be upgraded, but you’ll still need to come and collect your welcome pack and new card from the store. You will receive a text message or email to let you know when your welcome pack is ready for you to collect.

When is my membership downgraded from my current tier?

If your points expire then your membership will be downgraded with your remaining points.

Can I transfer my points to someone else?

Unfortunately, you cannot transfer your points to someone else; they are only accessible by the registered account holder.

How are the Play Points calculated?

For every 1 AED you spend, you will be credited with 1 Play Point.

Will I get points if I use my card on other stores?

Points can be earned in any Magic Planet store in the country where the card was registered.

Do I get Play Points with the bonus amount I get from my top-ups?

Play Points are only given on the actual balance credited and exclude the bonus amount.

E-Tickets:

What is the Magic Planet e-Tickets?

e-tickets are orange tickets which you can earn through playing Magic Planet redemption games. These are usually FEC skill games which reward the player according to their score – the higher the score, the more tickets you win. These tickets can then be exchanged in-store for a range of fantastic prizes, including candy, iPods, iPads and TAG watches.

What is the expiry duration of e-Tickets?

e-Tickets are valid for 6 months for the Regular card and 1 year for Play points cards ( Silver, Gold & Platinum) if not reloaded within that period.

Redemption Stores or Prize Shop

Prize Shop:

Every Magic Planet outlet has a Redemption Store where you can exchange your tickets for exclusive merchandise. The more tickets you have, the higher the value of the items you can earn.